Right of withdrawal

When concluding a distance selling transaction, consumers generally have a statutory right of revocation, which the provider informs about in accordance with the statutory model below. The exceptions to the right of withdrawal are regulated in paragraph 2 of this section. A model withdrawal form can be found in paragraph 3 of this section.

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of cancellation, you must contact us, trackle GmbH, Bertha-von-Suttner-platz 1-7, 53111 Bonn, email: info@trackle.de, telephone: +49 228 90 27 87 77, by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

- End of revocation -

The right of withdrawal does not apply to the delivery of sealed products that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The provider informs about the model withdrawal form according to the legal regulation as follows:

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

   To: trackle GmbH, Bertha-von-Suttner-platz 1-7, 53111 Bonn, email: info@trackle.de, phone: +49 228 90 27 87 77,

   I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods

- Ordered on (*) / received on (*)

- Name of the consumer

- Address of the consumer

- Signature of the consumer (only if this is communicated on paper)

- date

(*) Delete where inapplicable